Terms of Service

These Terms of Service ("Terms") govern your use of the R:AIDE platform at raide.app, operated by R:AIDE Technologies ("R:AIDE"). By creating an account or using the service, you agree to these Terms in full. If you do not agree, do not use R:AIDE.

1. What R:AIDE Does

R:AIDE is an AI-powered sales development platform. It discovers potential leads from publicly available data sources, generates personalized outreach messages using artificial intelligence, and sends and manages those messages on your behalf through your connected email accounts.

R:AIDE is a tool. You direct its actions by configuring your ideal customer profile, outreach preferences, and email accounts. The messages it sends are sent in your name, from your email address, to contacts you have approved or allowed through your targeting criteria.

2. Account Terms

• You must be at least 18 years old to use R:AIDE.
• You must provide accurate, current information when creating your account.
• One account per person or business entity. Multiple accounts for the same entity are not permitted without prior approval.
• You are responsible for maintaining the security of your account credentials. R:AIDE is not liable for unauthorized access resulting from your failure to protect your login information.
• Passwords must be at least 8 characters. This is enforced by the system at registration.
• You are responsible for all activity that occurs under your account.

3. Subscription and Billing

Free Trial

R:AIDE offers a 21-day free trial. No credit card is required to start. At the end of the trial, you must select a paid plan to continue using the service.

Pricing Tiers

• Starter: $49/month -- up to 500 emails per month
• Growth: $149/month -- up to 2,500 emails per month
• Scale: $349/month -- up to 10,000 emails per month

Billing

All payments are processed through Stripe. Subscriptions auto-renew monthly on the anniversary of your start date. You may cancel at any time; your access continues through the end of the current billing period.

After Cancellation

Your data is retained for 30 days after your subscription ends. After that, it is permanently deleted. See Section 12 (Termination) for details.

4. Acceptable Use

This section is critical. Violations may result in immediate termination without notice.

Email Compliance

All outreach sent through R:AIDE must comply with applicable email regulations, including but not limited to:

• CAN-SPAM Act (United States)
• GDPR (European Union)
• CASL (Canada)

You are the legal "sender" under CAN-SPAM. R:AIDE is the infrastructure that transmits messages on your behalf. Regulatory responsibility for the content, targeting, and compliance of those messages rests with you.

Prohibited Conduct

• No spam. Do not use R:AIDE to send unsolicited bulk messages that violate applicable law.
• No deceptive content. Do not use AI-generated messages to deceive recipients about the identity of the sender or the nature of the communication.
• No impersonation. Do not use R:AIDE to impersonate another person, business, or entity.
• No prohibited industries. R:AIDE may not be used for outreach related to illegal services, adult content, or regulated financial solicitations (e.g., unlicensed securities offers).
• Honor unsubscribe requests. If a recipient asks to stop receiving messages, you must respect that request promptly. R:AIDE provides unsubscribe handling, but you are ultimately responsible for compliance.
• Respect sending limits. Do not attempt to circumvent the email volume limits of your subscription tier.

5. AI-Generated Content

R:AIDE generates outreach messages using third-party AI models, including Anthropic Claude and Google Gemini. You should understand the following:

• AI-generated messages may contain errors, inaccuracies, or hallucinated information. AI models sometimes produce content that sounds plausible but is factually incorrect.
• You are responsible for all content sent from your account, whether you wrote it manually or R:AIDE generated it.
• R:AIDE does not guarantee specific results, response rates, or email deliverability.
• R:AIDE does not review individual messages before sending them. Messages are generated and dispatched based on your configuration and targeting criteria.

6. Your Data

• Your business data is yours. Business descriptions, ideal customer profiles, outreach templates, and tone preferences you provide remain your property.
• R:AIDE owns the platform. The software, algorithms, scoring models, and user interface are the intellectual property of R:AIDE Technologies.
• Lead data from public sources remains public information. R:AIDE aggregates data from publicly accessible registries and directories. This data is not proprietary to R:AIDE or to you.
• AI-generated message content is yours. Messages generated by R:AIDE on your behalf belong to you.

7. Credential Storage

• IMAP email passwords are encrypted at rest using AES-256 encryption.
• Bring-your-own-key (BYOK) API keys for third-party services are stored with the same encryption standard.
• Credentials are used solely to provide the R:AIDE service -- specifically, to send emails from your accounts and to call AI APIs on your behalf.
• Credentials are deleted immediately when you remove them from R:AIDE or close your account.

8. Data Sources

R:AIDE accesses publicly available data sources, including government registries, professional licensing boards, and public business directories. This data is used to identify and enrich potential leads.

• All lead data is provided "as is" with no guarantee of accuracy, completeness, or timeliness.
• Some data sources may have their own terms of use or downstream use restrictions. You are responsible for complying with any applicable restrictions when using lead data obtained through R:AIDE.

9. Service Availability

R:AIDE does not guarantee a specific uptime percentage. R:AIDE is a bootstrapped product, and while reliability is taken seriously, outages may occur.

R:AIDE depends on several third-party services to function, including Supabase (database), Vercel (hosting), Cloudflare (DNS and CDN), Stripe (payments), Anthropic (AI), and Google (AI). Disruptions to any of these services may affect R:AIDE availability.

Email deliverability is not guaranteed. Many factors beyond R:AIDE's control affect whether an email reaches its intended recipient, including your domain reputation, email provider policies, and recipient spam filters.

10. Limitation of Liability

R:AIDE is not liable for any consequences arising from emails sent on your behalf, including but not limited to:

• Spam complaints filed against you or your domain
• Email blacklisting or domain reputation damage
• Regulatory penalties, fines, or legal action resulting from your outreach
• Lost business or missed opportunities due to AI-generated content

To the maximum extent permitted by law, R:AIDE's total liability for any claim arising from or related to the service is limited to the amount you paid to R:AIDE in the 12 months preceding the claim.

R:AIDE provides the service "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless R:AIDE Technologies and its owner from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the R:AIDE service
• Emails sent through your account, including content generated by AI
• Your violation of email compliance laws (CAN-SPAM, GDPR, CASL, or others)
• Your violation of these Terms

12. Termination

By R:AIDE

R:AIDE may terminate or suspend your account immediately, with or without notice, for violations of the Acceptable Use Policy (Section 4). R:AIDE may also terminate accounts for any reason with 30 days' written notice.

By You

You may cancel your subscription at any time through your account settings or by contacting hello@raide.app.

After Termination

• Your data (account information, business data, lead data) is retained for 30 days, then permanently deleted.
• Email credentials and API keys are deleted immediately upon account closure.
• Billing records are retained as required by tax law.

13. Changes to Terms

R:AIDE may update these Terms from time to time. When changes are made, R:AIDE will notify you by email to the address associated with your account. The updated Terms will also be posted on this page with a revised "Last updated" date.

Continued use of R:AIDE after the effective date of updated Terms constitutes acceptance of those Terms. If you do not agree to the updated Terms, you must stop using R:AIDE and cancel your account.

14. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved in the courts of the State of South Carolina.