Terms of Service

These Terms of Service ("Terms") govern your use of the R:AIDE platform at raide.app, operated by R:AIDE Technologies ("R:AIDE"). By creating an account or using the service, you agree to these Terms in full. If you do not agree, do not use R:AIDE.

1. What R:AIDE Does

R:AIDE is an AI-powered sales development platform. It discovers potential leads from publicly available data sources, generates personalized outreach using artificial intelligence, and sends and manages communications on your behalf through multiple channels.

These channels include email sent from your connected email accounts, voice calls placed using AI-generated voice technology, SMS/text messages sent from provisioned phone numbers, and social media engagement on platforms such as Reddit, LinkedIn, and X (Twitter). The specific channels available to you depend on your subscription tier and configuration.

R:AIDE is a tool. You direct its actions by configuring your ideal customer profile, outreach preferences, and connected accounts. The communications it sends are sent in your name, from your accounts, to contacts you have approved or allowed through your targeting criteria.

2. Account Terms

• You must be at least 18 years old to use R:AIDE.
• You must provide accurate, current information when creating your account.
• One account per person or business entity. Multiple accounts for the same entity are not permitted without prior approval.
• You are responsible for maintaining the security of your account credentials. R:AIDE is not liable for unauthorized access resulting from your failure to protect your login information.
• Passwords must be at least 8 characters. This is enforced by the system at registration.
• You are responsible for all activity that occurs under your account.

3. Subscription and Billing

Free Trial

R:AIDE offers a 21-day free trial. No credit card is required to start. At the end of the trial, you must select a paid plan to continue using the service.

Pricing Tiers

• Starter: $49/month -- up to 500 emails per month
• Growth: $149/month -- up to 2,500 emails per month
• Scale: $399/month -- up to 10,000 emails per month

Billing

All payments are processed through Stripe. Subscriptions auto-renew monthly on the anniversary of your start date. You may cancel at any time; your access continues through the end of the current billing period.

After Cancellation

Your data is retained for 30 days after your subscription ends. After that, it is permanently deleted. See Section 13 (Termination) for details.

4. Acceptable Use

This section is critical. Violations may result in immediate termination without notice.

Communications Compliance

All outreach sent through R:AIDE must comply with applicable regulations for each communication channel, including but not limited to:

• TCPA (Telephone Consumer Protection Act) for voice calls and SMS
• FTC Telemarketing Sales Rule (TSR) for telemarketing calls
• CAN-SPAM Act (United States) for email
• GDPR (European Union)
• CASL (Canada)
• State telemarketing and privacy laws (including but not limited to Florida FTSA, California CCPA/CPRA, and state-specific telemarketing registration requirements)

You are the legal "sender" and "seller" under applicable law. R:AIDE is the infrastructure that transmits communications on your behalf. Regulatory responsibility for the content, targeting, consent, and compliance of those communications rests with you.

Prohibited Conduct

• No spam. Do not use R:AIDE to send unsolicited bulk messages that violate applicable law.
• No deceptive content. Do not use AI-generated messages to deceive recipients about the identity of the sender or the nature of the communication.
• No impersonation. Do not use R:AIDE to impersonate another person, business, or entity.
• No prohibited industries. R:AIDE may not be used for outreach related to illegal services, adult content, or regulated financial solicitations (e.g., unlicensed securities offers).
• Honor opt-out requests. If a recipient asks to stop receiving communications through any channel -- including email, voice, SMS, or social media -- you must respect that request promptly. R:AIDE provides opt-out handling, but you are ultimately responsible for compliance.
• Respect sending and calling limits. Do not attempt to circumvent the volume limits of your subscription tier across any channel.
• Obtain required consent. You must obtain all legally required consent before initiating communications through any channel, including Prior Express Written Consent (PEWC) for voice calls and SMS where required by law.

4A. Your Multi-Channel Outreach Toolkit

R:AIDE gives you multiple outreach channels, each with different levels of regulatory freedom. Some channels are fully open for prospecting. Others unlock as leads engage with you. Here is how it works.

By using any channel through R:AIDE, you acknowledge the obligations described below. You are the legal "sender" under applicable law -- R:AIDE is the infrastructure that transmits communications on your behalf.

4A.1 Email -- Your Prospecting Powerhouse

Email is your highest-volume, lowest-friction channel. Under federal law, commercial email operates on an opt-out model: you do not need permission to send the first message. As long as you follow the CAN-SPAM requirements, you are good to go.

What R:AIDE handles for you:

• One-click unsubscribe. Every email includes an RFC 8058 List-Unsubscribe header, so recipients can opt out directly from their inbox. R:AIDE processes unsubscribe requests automatically and suppresses future sends.
• Accurate headers. R:AIDE ensures your "From" and "Reply-To" headers are truthful and consistent.
• Opt-out honored within 10 days. R:AIDE processes opt-outs immediately, well within the 10 business day legal window.

What you need to provide:

• A valid physical mailing address in your R:AIDE configuration (required by CAN-SPAM for every commercial email).
• Non-deceptive subject lines that reflect the content of your message.

4A.1.a Connected Mailbox Sending (OAuth Send-As)

R:AIDE allows you to connect a personal or business Gmail account ("Connected Mailbox") via OAuth 2.0 so that outreach emails are sent from your own address rather than a shared R:AIDE platform address. By connecting a mailbox you represent and warrant that:

1. You are the account holder or an authorized administrator of the Gmail account you are connecting, and you have full legal authority to authorize third-party send-as access on behalf of that account.
2. All emails transmitted through your Connected Mailbox via R:AIDE are commercial in nature and comply with the CAN-SPAM Act (15 U.S.C. §§ 7701–7713), including the requirement to include a valid physical postal address, a clear and conspicuous opt-out mechanism, and truthful header information.
3. You will not use Connected Mailbox Sending to send transactional or relationship messages that obscure their commercial nature, to impersonate any other person or entity, or to circumvent any suppression list maintained by R:AIDE.
4. You acknowledge that Google's Gmail Terms of Service and Acceptable Use Policy apply independently to your use of Gmail, and that R:AIDE has no ability to waive or modify those obligations. Volume limits, spam classification, and account suspension are Google's sole discretion.
5. R:AIDE will store your OAuth refresh token in encrypted form (AES-256-GCM) and will use it solely to send outreach messages and check for replies on your behalf. You may revoke access at any time from your Google account security settings or from within the R:AIDE dashboard.
6. When you disconnect a Connected Mailbox, R:AIDE will delete the stored OAuth tokens within 24 hours. Any outreach emails already queued at the time of disconnection will be re-routed to the default shared sending address rather than dropped.

You are solely responsible for all content sent through your Connected Mailbox. R:AIDE acts as a sending agent on your explicit instruction and is not liable for CAN-SPAM violations, Google policy violations, or other claims arising from email content you have authorized R:AIDE to send.

4A.2 Social Media -- Engage Freely

Social platforms -- Reddit, LinkedIn, X/Twitter -- are excellent for warming leads before other channels. There are no consent requirements or government registrations. The only rules are the ones set by each platform.

What R:AIDE handles for you:

• Rate limiting. R:AIDE enforces per-channel posting limits and cooldown periods to keep your accounts in good standing.
• Channel health monitoring. Built-in detectors watch for velocity spikes, repetitive content, and other patterns that could trigger platform enforcement. If something looks off, R:AIDE throttles automatically.
• AI-powered suggestions. R:AIDE generates contextual, platform-appropriate responses that add genuine value to conversations.

What you should know:

• You are responsible for all content posted through your connected social accounts, including AI-generated suggestions and replies.
• Platform Terms of Service for Reddit, LinkedIn, X/Twitter, and any other connected platforms apply in full. Automated or semi-automated engagement may trigger platform rate limits, content restrictions, or account suspensions. R:AIDE implements safeguards but cannot guarantee that platform enforcement actions will not occur.

4A.3 Voice Calls -- Unlocked by Engagement

When a lead shows interest -- replies to an email, fills out a form, books a call, or reaches out to you first -- voice becomes available. R:AIDE uses AI-generated voice technology to place outbound calls, and the platform handles the heavy lifting on compliance so you can focus on closing.

What R:AIDE handles for you:

• AI disclosure. Every outbound call begins with an automated disclosure informing the recipient that the call uses AI-generated voice technology (required by FCC Ruling 24-17).
• Do-Not-Call scrubbing. R:AIDE scrubs call lists against the National Do-Not-Call Registry before any call is placed.
• Calling hour enforcement. Calls are restricted to 8:00 AM - 8:00 PM in the recipient's local time zone. R:AIDE checks this automatically.
• Frequency limits. No more than 3 call attempts per recipient within any 24-hour period.

The consent requirement:

Under the TCPA, outbound marketing calls using AI-generated voice technology require Prior Express Written Consent (PEWC) from the recipient. In practice, this consent is captured through normal business engagement -- see Section 4A.5 below for the specific ways consent is obtained.

You must also maintain your own internal Do-Not-Call list and honor opt-out requests within 10 business days.

4A.4 SMS/Text -- Unlocked by Engagement

SMS is a direct line to your lead's pocket. When a lead has given consent through normal business engagement, text messaging becomes available for follow-ups, appointment confirmations, and timely touchpoints.

What R:AIDE handles for you:

• Opt-out in every message. Every SMS includes opt-out instructions. R:AIDE automatically processes standard keywords (STOP, QUIT, CANCEL, END, UNSUBSCRIBE) and suppresses future messages instantly.
• HELP keyword handling. R:AIDE responds to HELP requests with your business contact information as required by carrier guidelines.
• 10DLC campaign registration. R:AIDE facilitates the required carrier registration through The Campaign Registry (TCR). You provide your business information and use case; we handle the filing.

The consent requirement:

Like voice calls, promotional SMS requires Prior Express Written Consent (PEWC) under the TCPA. R:AIDE captures consent through the same engagement pathways described in Section 4A.5 below.

4A.5 How Consent Works

Voice and SMS channels require Prior Express Written Consent (PEWC) before outreach can begin. The good news: consent is captured through the kind of engagement that happens naturally when a lead is interested in what you offer.

How leads opt in:

• Email reply with phone number. A lead responds to your email and includes their phone number, indicating willingness to be contacted by phone or text.
• Web form submission. A lead fills out a contact form, demo request, or quote request that includes phone number and consent language.
• Calendar booking. A lead books a call through your scheduling link, which includes consent disclosure.
• Inbound call. A lead calls your R:AIDE phone number directly, establishing an existing business relationship.
• Social media opt-in. A lead provides their phone number via social DM and explicitly requests a call or text follow-up.

What R:AIDE does with consent:

• R:AIDE captures and records each consent event with a timestamp, source, and the specific language the lead agreed to.
• Voice and SMS channels activate for that lead only after valid consent is recorded.
• All consent records are retained for your protection and available for export.

Revoking consent:

• A lead can revoke consent at any time by replying STOP to a text, requesting removal during a call, unsubscribing from email, or contacting you directly.
• R:AIDE processes revocations immediately and suppresses all future outreach to that lead on the affected channel.

For detailed state-by-state compliance requirements, calling hour restrictions, consent standards, and industry-specific rules, see the R:AIDE Compliance Guide. The Compliance Guide is provided for informational purposes and does not constitute legal advice. You are responsible for obtaining your own legal counsel regarding compliance with applicable laws.

5. AI-Generated Content

R:AIDE generates outreach content using third-party AI models, including Anthropic Claude and Google Gemini. You should understand the following:

• AI-generated messages may contain errors, inaccuracies, or hallucinated information. AI models sometimes produce content that sounds plausible but is factually incorrect.
• Voice calls made through the platform use AI-generated voice technology. Recipients are informed of this at the start of every call. Despite this disclosure, AI voice content may contain inaccuracies, errors, or hallucinated information, including incorrect claims about products, services, pricing, or regulatory status.
• You are responsible for all content sent from your account, whether you wrote it manually or R:AIDE generated it. This applies to email text, voice call scripts, SMS messages, and social media posts and replies.
• R:AIDE does not guarantee specific results, response rates, email deliverability, call connection rates, or SMS delivery rates.
• R:AIDE does not review individual communications before sending them. Messages, calls, and texts are generated and dispatched based on your configuration and targeting criteria.
• For regulated industries (including but not limited to real estate, healthcare, legal services, financial services, and insurance), AI-generated content may be subject to additional industry-specific advertising and communication rules. R:AIDE includes compliance guardrails for certain regulated verticals, but these guardrails do not guarantee compliance. You are solely responsible for ensuring all outreach meets your industry's regulatory requirements.

6. Your Data

• Your business data is yours. Business descriptions, ideal customer profiles, outreach templates, and tone preferences you provide remain your property.
• R:AIDE owns the platform. The software, algorithms, scoring models, and user interface are the intellectual property of R:AIDE Technologies.
• Lead data from public sources remains public information. R:AIDE aggregates data from publicly accessible registries and directories. This data is not proprietary to R:AIDE or to you.
• AI-generated message content is yours. Messages generated by R:AIDE on your behalf belong to you.

7. Credential Storage

• IMAP email passwords are encrypted at rest using AES-256 encryption.
• Bring-your-own-key (BYOK) API keys for third-party services are stored with the same encryption standard.
• Credentials are used solely to provide the R:AIDE service -- specifically, to send communications from your accounts and to call AI APIs on your behalf.
• Credentials are deleted immediately when you remove them from R:AIDE or close your account.

8. Data Sources

R:AIDE accesses publicly available data sources, including government registries, professional licensing boards, and public business directories. This data is used to identify and enrich potential leads.

• All lead data is provided "as is" with no guarantee of accuracy, completeness, or timeliness.
• Some data sources may have their own terms of use or downstream use restrictions. You are responsible for complying with any applicable restrictions when using lead data obtained through R:AIDE.

9. Service Availability

R:AIDE does not guarantee a specific uptime percentage. R:AIDE is a bootstrapped product, and while reliability is taken seriously, outages may occur.

R:AIDE depends on several third-party services to function, including Supabase (database), Vercel (hosting), Cloudflare (DNS and CDN), Stripe (payments), Anthropic (AI), and Google (AI). Disruptions to any of these services may affect R:AIDE availability.

Communication deliverability is not guaranteed. Many factors beyond R:AIDE's control affect whether a communication reaches its intended recipient, including your domain reputation, email provider policies, recipient spam filters, carrier filtering for SMS, and call blocking services for voice.

10. Limitation of Liability

R:AIDE is not liable for any consequences arising from communications sent on your behalf through any channel, including but not limited to:

• Spam complaints filed against you or your domain
• Email blacklisting or domain reputation damage
• TCPA fines or penalties arising from voice calls or SMS messages sent through your account
• Do-Not-Call registry violations or penalties
• State telemarketing fines, registration penalties, or bonding requirements
• Voice or SMS regulatory penalties imposed by the FCC, FTC, state attorneys general, or private litigants
• Call recording or wiretapping violations under federal or state law (including two-party consent states)
• Bar advertising rule violations, HIPAA violations, Fair Housing Act violations, SEC/FINRA rule violations, or any other industry-specific regulatory penalties arising from outreach content
• Social media account suspensions, restrictions, or bans resulting from automated engagement
• Lost business or missed opportunities due to AI-generated content, including inaccurate claims made during voice calls

To the maximum extent permitted by law, R:AIDE's total liability for any claim arising from or related to the service is limited to the amount you paid to R:AIDE in the 12 months preceding the claim.

R:AIDE provides the service "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless R:AIDE Technologies, its owner, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) arising from or related to:

• (a) All communications sent through your account, including email, voice calls, SMS/text messages, and social media posts and replies, regardless of whether the content was manually composed or generated by AI
• (b) Any outreach containing AI-generated content, including but not limited to AI-generated email copy, voice call scripts, SMS text, and social media replies sent from your account
• (c) Violation of any applicable law or regulation, including the Telephone Consumer Protection Act (TCPA), FTC Telemarketing Sales Rule (TSR), CAN-SPAM Act, Florida Telephone Solicitation Act (FTSA), any state telemarketing or privacy law, Fair Housing Act, HIPAA, ABA Model Rules of Professional Conduct, SEC regulations, FINRA rules, state insurance advertising laws, GDPR, CASL, CCPA/CPRA, or any other applicable federal, state, or international regulation
• (d) Failure to obtain or maintain Prior Express Written Consent (PEWC) for voice calls or SMS contacts where required by law, including failure to obtain consent that meets all legal requirements or failure to maintain adequate consent records
• (e) Failure to comply with Do-Not-Call registries and opt-out requests, including the National Do-Not-Call Registry, state Do-Not-Call registries, your internal Do-Not-Call list, and any opt-out, STOP, or revocation request received through any channel
• (f) AI-generated content sent from your account, including claims, representations, or statements made during AI voice calls, in AI-generated emails, or in AI-suggested social media posts that are inaccurate, misleading, or that violate any law or regulation
• (g) Violation of these Terms, including the Acceptable Use Policy (Section 4) and Channel-Specific Compliance Obligations (Section 4A)
• (h) Any third-party claim arising from your communications, including claims by recipients, regulatory agencies, social media platforms, carriers, or any other party resulting from communications initiated through your R:AIDE account
• (i) Use of Connected Mailbox / OAuth Send-As (Section 4A.1.a), including any claim, liability, sanction, or enforcement action arising from email sent through a Gmail account you have connected to R:AIDE, including but not limited to CAN-SPAM violations, Google Terms of Service violations, account suspension, or damages suffered by any recipient of email sent via your Connected Mailbox
• (j) Content claims arising from OAuth-sent email, including any claim that email transmitted through your Connected Mailbox was deceptive, misleading, defamatory, or otherwise unlawful, regardless of whether the content was authored by you or generated by R:AIDE's AI on your instruction

Compliance Responsibility Allocation

The following outlines the division of compliance responsibilities between R:AIDE (the platform) and you (the client). This allocation does not limit the indemnification obligations above.

12. Termination

By R:AIDE

R:AIDE may terminate or suspend your account immediately, with or without notice, for violations of the Acceptable Use Policy (Section 4) or Channel-Specific Compliance Obligations (Section 4A). R:AIDE may also terminate accounts for any reason with 30 days' written notice.

By You

You may cancel your subscription at any time through your account settings or by contacting hello@raide.app.

After Termination

• Your data (account information, business data, lead data) is retained for 30 days, then permanently deleted.
• Email credentials and API keys are deleted immediately upon account closure.
• Billing records are retained as required by tax law.

13. Changes to Terms

R:AIDE may update these Terms from time to time. When changes are made, R:AIDE will notify you by email to the address associated with your account. The updated Terms will also be posted on this page with a revised "Last updated" date.

Continued use of R:AIDE after the effective date of updated Terms constitutes acceptance of those Terms. If you do not agree to the updated Terms, you must stop using R:AIDE and cancel your account.

14. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved in the courts of the State of South Carolina.