Inbound Call Intelligence

AI handles inbound calls and turns them into qualified leads

When prospects call your R:AIDE number, an AI handles the conversation, extracts intent and contact details from the transcript, creates or matches a lead in your pipeline, and notifies you for high-intent callbacks — automatically.

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Live Capture

Inbound calls answered by your AI, not your voicemail

When a prospect dials your R:AIDE number, the AI picks up and has a natural conversation — collecting their name, company, reason for calling, and best callback window. No phone trees, no "press 1 for sales."

  • Conversational AI greeting customized to your business
  • Natural information collection — name, company, intent
  • Callback windows captured for hot prospects
  • Voicemail fallback for after-hours calls
inbound-call-live
LIVE · 02:14Inbound
CALLER
+1 (512) 555-0117
Austin, TX
NameDavid Park
CompanyLoop Software
ReasonPricing for 8-seat team
CallbackToday 3 PM CT
Transcript Intelligence

Post-call AI extracts the lead from the conversation

After every call, R:AIDE runs the transcript through a lightweight AI extraction pass. Structured fields — intent, urgency, key topics, contact info — are pulled out and attached to a lead record. No manual data entry, no voicemail review backlog.

  • Structured field extraction from every transcript
  • Intent classification: hot, warm, info-only, unrelated
  • Topic tagging for trend analysis across calls
  • Existing leads matched automatically by phone or email
transcript-extractor
TRANSCRIPT · 4:18
AI: How can I help today?
Lead: Looking for AI sales tools, my team is 8 people, we need this this quarter.
AI: Got it -- when's a good callback time?
EXTRACTED
intentdemo_request
urgencyhigh
team_size8
timelinethis quarter
Auto-Routing

Hot calls trigger notifications, the rest land in the dashboard

High-intent inbound calls fire an email notification within seconds — so you can call back while they're still warm. Lower-intent calls flow into your dashboard for review. Existing leads get their record updated with the new conversation.

  • Email notifications within 30 seconds of high-intent calls
  • New leads created automatically from unknown callers
  • Existing leads matched and updated, not duplicated
  • Full transcript and AI summary attached to every record
call-router
Call ended
4:18 duration
Intent classified
high · demo_request
Lead matched
new lead created
Email notification sent
founder@raide.app
HOT
End-to-end · 23s
0%
Calls transcribed
Auto
Lead matching
0< s
Notification delivery
0
Voicemails missed
FAQ

Inbound Call Intelligence FAQ

What does the AI sound like to inbound callers?
Natural and conversational — not a phone tree. The AI introduces itself, asks how it can help, and collects context conversationally. On Voice Identity plans, callers hear your own cloned voice on the inbound greeting.
Does the AI book meetings during inbound calls?
It can capture preferred callback times, but R:AIDE intentionally doesn't book meetings autonomously on inbound calls — high-intent prospects deserve a human callback. You get the notification within 30 seconds and call them back yourself.
Can I see and review the full call transcripts?
Yes. Every call generates a full transcript and an AI-extracted summary, both attached to the lead record. You can review either at any time in your dashboard.
What if the AI misclassifies a call's intent?
Misclassifications are rare for the high-intent buckets, but you can override the classification on any lead. R:AIDE tracks overrides to improve future classifications for your specific business.
Do I need a special phone number for this?
Inbound intelligence runs on the same dedicated number you use for outbound voice and SMS. One number, three jobs.
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